careers

Administrative Assistant / patient care coordinator

Job Description

Specialty Pelvic Floor Physical Therapy clinic seeking a compassionate, caring and enthusiastic Administrative Assistant/Patient Care Coordinator to join our growing clinic. We are looking for someone who shares our passion for Women’s Health and getting moms back to the activities they love without symptoms. The position is a part time position with competitive compensation according to experience level and performance. Responsibilities involve answering phones, booking new patients, interacting with patients, handling the schedule, managing paperwork, answering the phone, e-faxing documents, marketing and social media. A major part of this position includes explaining pelvic floor physical therapy to potential new patients, so candidates must be willing to learn and become proficient in discussing pelvic floor issues with potential new patients. The position is 25-30 hours per week with flexible hours M-F.

About Us

Cappuccino Physical Therapy is an out of network physical therapy clinic dedicated to Women’s Health and Pelvic Floor Therapy. Our focus is working with pregnant and postpartum women. This includes preparing women for labor and delivery, treating pregnancy related aches and pains, and postpartum rehabilitation to return them to the activities they love without symptoms that are very common, but not normal after having a baby. We believe in a customized approach with hour-long treatment sessions with an experienced Doctor of Physical Therapy.

Primary Duties

  • Provides administrative support to ensure efficient operation of office

  • Answers phone calls, schedules new patients, follow up visits, reschedules/cancels

  • Carries out administrative duties such as managing new patient referrals and payments/invoices

  • Manages schedule for physical therapist including patient appointments, meetings, and community events

  • Exhibits polite, professional, and empathetic communication via phone, e-mail, and mail.

  • Willing to discuss and explain pelvic health physical therapy with new patients and assist in answering patient questions

  • Ability to participate in marketing efforts including visiting provider offices and contributing to community events,

  • Create social media content and flyers/handouts on Canva

  • Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies

  • Able to maintain professional presentation and representation of our clinic in-person and at community events/provider offices

Qualifications & Skills

  • Minimum of one year experience in a customer service setting, experience in sales and social media a plus.

  • Proficient in Microsoft Word, Excel and Google Documents, and Canva

  • A high school diploma required; an AA is preferred.

  • Ability to interact in a professional and courteous manner with patients at all times.

  • Able to take patient payment, use an online fax system, handle email communications and phone system.

  • Ability to learn and communicate about pelvic floor physical therapy and the various diagnoses that are seen at the clinic.

  • Communicate clearly in person and on the phone.

  • Abilities with social media, website (Instagram and Facebook) and design skills in Canva and Squarespace a major plus

TO APPLY: please provide a resume AND a detailed cover letter that demonstrates you have visited the Cappuccino Physical Therapy website: cappuccinopt.com as well as filling out this google form (please copy and paste the link into your browser). Applications without a cover letter will NOT be considered.

https://forms.gle/QyiCpZeF1fzjs32Y6

Job Type: Part-time

Pay: $20.00 - $22.90 per hour

Expected hours: 25 – 30 per week

Benefits:

  • Flexible schedule

  • Paid time off

Schedule:

  • Monday to Friday

Work Location: In person